A
Arrival: We can provide the rooms for our guests from 2 p.m. on the day of arrival.
Amenities:(toothbrush, toothpaste, shaving kit, clothes brush) If you need more amenities than provided in the bathroom, please contact the reception.
B
Baby equipment, highchair: we provide in the restaurant a children's high chair.
Bathrobe: We provide bathrobe for the guests upon request.
Breakfast: The buffet breakfast is included in the room rate, our restaurant is open 7:30-9:30 every day.
C
Cleaning: The rooms are cleaned daily (garbage collection, bathroom, replacement of amenities). Bed linen is changed every 3 days. You have the option of not asking for daily cleaning or not changing bedding by unloading the “Do Not Disturb Sign”. Please ask at reception to change your used bed linen.
Crib: In case you would like to have a crib please contact the reception.
Currency: Cash (HUF), debit / credit card (Visa, Master Card, AMEX, Maestro).
D
Daily change of towels on request: Small and large towels are provided in the room. You can indicate that you want to replace it by dropping it on the floor.
Damages: Damages caused by negligence will be reimbursed.
Departure: On the day of departure, please leave the room by 10:30 a.m.
Doctor service: About the various medical on-call contacts, please contact the reception.
E
Error notification: The guest is obliged to notify the hotel of the failure of any of the tools, equipment and facilities of the hotel. The guest is not entitled to correct the error himself or to attempt to correct it. The hotel will not be liable for any resulting damages.
Extra bed: We provide extra bed for a charge please contact reception.
Extra pillow, blanket and changing of bed linen: Please contact the reception if you need extra pillow, blanket and daily change of bed linen.
F
Fire Service of Regulation
In the room are not allowed to use and to store flammable and tinderbox.
The other equipment is not allowed to use out of licenced electrical appliances.
In the room, in the bed not allowed to smoke.
If whatever fire is, the cognitive person must notify liable in a moment the reception.
Loophole of route is signed on every floor with the boards.
If fire is, the fire department have to inform at the 105 free phone number in a moment.
Beyond this present orders have to observe all the fire service and security regulations, what it gives prophylaxis of fire in the hotel.
H
Hair dryer: We provide hair dryer in all rooms.
I
Internet connection: We provide complimentary wireless Internet throughout the hotel free of charge.
International plug adapter and charger: mobile chargers, a converter required for use in Hungary can be requested at the reception.
L
Late check-out: Please indicate your late check-out in advance, which you can have resort to in case of free capacity and for a fee.
Laundry service: On weekdays we provide laundry service for the guests for charge, please see pricelist and laundry bag in the wardrobe.
Leaving the room: We ask our guests to make sure that the water taps have been turned off and the lights have been turned off before leaving the room.
Luggage assistance, porter service: You can store your luggage without any extra charge.
Upon request we provide luggage assistance. Please contact the reception.
M
Method of payment: We accept cash and credit card at the reception. In case you prefer to pay by bank transfer it must be completed prior to your arrival.
Minibar/refrigerator: The mini-bar fridge in the hotel room is empty, please request a refill - for a fee - at the reception.
N
Newspaper: Daily and weekly papers are available in the lobby and in the upstairs reading corner.
P
Parking: Parking is available in the hotel's parking lot. You can ask the reception for more information about liability and rates. Bus parking next to the hotel.
Phone: There is a fee for using the room telephone. Phone calls outside the hotel require phone activation at reception. The hotel will charge the guest's room bill based on the telephone company's service charges. Calls within the hotel are free of charge.
Programs: Feel free to ask our reception colleagues about program options in the area, attractions, restaurants, and ticket orders.
R
Radio: Through television. Please use the channel selection buttons. Staff are happy to provide technical assistance.
Renting of sports equipment: Your request for renting of sports equipment (bicycle) are handled by our associates working at the front desk.
Restaurant: Our restaurant is located on the ground floor. The half-board restaurant service starts with dinner on arrival and ends with breakfast on the day of departure. On the day of arrival it is possible to choose the dinner menu until 14:30 or pre-selection on telephone. In the absence of the former, the menu designated by the reception is provided for the given day.
Main meal times: breakfast from 07:30 to 9:30, dinner from 18:00 to 20:30. The breakfast buffet is served only in the restaurant. The visitors of the hotel can also use the special offer of our kitchen. In this case of meals without pre-order, a waiting time depending on traffic is possible!
Food allergy: We can provide lactose-free, gluten-free and vegetarian meals in our hotel. We ask our guests to notify us of their special meal needs before arrival!
Room key: In order to pick up the room key, a registration form must be filled out. If you leave the hotel during the day, please leave the room key at the hotel reception.
S
Safety box: We provide safety box at reception desk or in you room in the gardrobe.
Security: For the property and personal safety of the guests and the hotel, a closed-circuit camera system is operated in the public areas of the hotel, which continuously takes and records recordings 24 hours a day. To preserve your valuables, we can provide use of a safe for a fee. In the hotel room, it is forbidden to store flammable or explosive materials, or to operate coffee makers, water heaters, irons or other electrical appliances. Ironing or laundry needs can be indicated at the hotel reception.
Sewing kit and service: Sewing kit is available at reception desk.
Shoe care: We have placed a machines for your convenience. You can find one in the Lobby.
Slippers: Textile slippers are available at the reception.
Smoking policy: We are a 100% non-smoking property.
T
TV: Available in all bedrooms.
TV channels
1. M1 -HU
2. TV2- HU
3. RTL KLUB - HU
4. DUNA - HU
5. HRT1 - HR
6.ECHO - HU
7. ATV - HU
8. Sport1 - HU
9. HÍR TV - HU
10. ARD - DE
11. ZDF - DE
12. RTL - DE
13. EURO Sport - DE
14. CZ 24 - CZ
15. TA3 - CZ
16. ORF 2 - DE
17. D- MAX - DE
18. M4 SPORT - HU
19. M2 – HU
U
Umbrella: We do provide umbrellas complimentary – in case you would like to have one please contact the reception.
V
Values: It is forbidden to take furnishings and textiles (plaid, towels, etc.) out of the hotel.
Vegetarian cuisine, diet meals: you can choose from vegan dishes on the menu of our hotel, we indicate the allergen content of our dishes.
Visitors: Only registered guests can be accommodated in the hotel rooms. Please welcome your visitors in the lobby. The guest is responsible for the behavior of the visitor, including any damage. The hotel excludes any liability for damage caused by the visitor to the guest and / or third parties. The hotel will charge a port / rack rate for guests over the number of guests booked in the room.
W
Wake up service: Please contact the reception.
Further information
For more information of our services and how to use them, please contact the hotel reception.
Finally, we kindly ask our guests to report any comments they may have about the operation of the hotel, the hotel room or the behavior of other guests at the reception, immediately, so that a solution can be found as soon as possible. Subsequent comments cannot be handled effectively. Thank you in advance for your help and cooperation!
We look forward to seeing you!